Vibest UG (Entrepreneurial Company) Terms of Use

Last Updated: April, 2026

Service Description

The Provider offers a dating and social platform via the App that addresses the limitations of conventional platforms: superficial matches, conversations that lose momentum, and the difficulty of turning digital contacts into real-life meetings. Users create a profile that goes beyond mere photos and makes their personality visible. Intelligent matching algorithms connect users on the basis of location and interests who genuinely match each other. At its core, the App features a built-in AI agent that delivers contextual conversation suggestions (Conversation Nudges) directly in the chat – tailored to the user’s profile, the communication tone selected via the tone selector (Vibe Meter), and the other person’s profile. This noticeably facilitates starting conversations, keeping them going, and taking the step toward a real-life meeting. The App is designed not only for dating but also for friendships and social connections of all kinds – a platform where digital connections find their way into real-life encounters.

§ 1 Scope of Application

1.1 These General Terms and Conditions (hereinafter “Terms”) of Vibest UG (haftungsbeschränkt), commercial register number: HRB 137907, Kurt-Schumacher-Straße 1, 60311 Frankfurt am Main, Germany, Tel.: +49 1575 8218999, email: support@vibest.co (hereinafter “Provider”), apply to all contracts for the use of the mobile application provided by the Provider (hereinafter “App”) and the services offered through it, concluded between the Provider and a consumer (hereinafter “User”). This includes, in particular, registration as well as the use of free or paid features within the App or via the associated website. The incorporation of any terms and conditions of the User is hereby rejected, unless otherwise agreed.

1.2 A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

1.3 The App is intended for natural persons who have reached the age of 18. By registering, the User confirms that they are at least 18 years old. False information regarding age entitles the Provider to immediately suspend and delete the User’s account. Use of the App requires free registration. Commercial use of the App is not permitted without a prior written agreement with the Provider. There is no legal entitlement to use the App provided free of charge.

§ 2 Services

2.1 The App can be downloaded free of charge in its current version from the common platforms (e.g., Apple App Store, Google Play Store) and installed on a compatible mobile device. Through the App, the Provider offers a digital platform that enables registered users to create an individual profile with personal information, images, and other voluntary information (hereinafter “Profile”) in order to connect with other registered users, share content, and participate in social interactions.

2.2 The Provider does not guarantee uninterrupted availability of the App or the website. Temporary limitations or interruptions may occur, in particular, due to maintenance work, technical disruptions, capacity constraints, IT security measures, or force majeure. The Provider endeavors to keep any limitations to a minimum but does not warrant any specific level of availability.

2.3 The Provider is entitled, but not obligated, to further develop and adapt the App or the website at any time. The User has no claim to a specific design or continuation of individual features. Such further development may result in changes, extensions, or limitations to the App or the website, in particular through the introduction of new features, changes to existing functionalities (including the user interface and navigation), or technical adjustments, such as those relating to data processing in accordance with the state of the art.

2.4 Only information that the User has voluntarily provided during profile creation and released for publication on the platform will be published within the App.

2.5 The displayed information is published in the form in which it was provided by the users. A review of the content of this information by the Provider does not take place as a general rule, unless required for legal reasons (e.g., removal of unlawful content). The publication of personal data is based on the consent of the data subject pursuant to Art. 6(1)(a) GDPR. Users may withdraw their consent at any time with effect for the future.

2.6 The User is solely responsible for all content posted and published as part of a user profile (including, but not limited to, texts, images, or other information). The Provider does not review the content provided by users in advance and assumes no liability for the accuracy, completeness, legality, or timeliness of such content. The Provider expressly distances itself from all user-generated content and does not adopt it as its own. Liability of the Provider for damages arising from the use of such content is excluded, unless mandatory statutory liability applies.

2.7 The Provider is entitled to use artificial intelligence (AI) technologies in the course of the operation and further development of the App. This includes, in particular:

• the technical processing of images (e.g., compression, cropping, format adaptation),
• the creation and display of visual content within the App,
• the provision of a built-in AI agent that displays contextual conversation suggestions (so-called “Conversation Nudges”) directly in the chat, based on the User’s profile, the selected communication tone (Vibe Meter), and the conversation partner’s profile,
• the improvement and optimization of the matching algorithm,
• the improvement of usability and personalization of content,
• the support of content moderation, and
• the analysis of usage behavior for the optimization of the service.

AI technologies do not alter the substantive content of images uploaded by the User. The use of the AI agent is an essential component of the services provided through the App. By agreeing to these Terms of Use, the User consents to the data processing required for this purpose. Conversation suggestions are always displayed to the User before sending; the User retains full control over every message and independently decides whether to send, edit, or discard a suggestion. No messages are ever sent automatically by the AI agent. The Provider assumes no liability for the accuracy or appropriateness of AI-generated suggestions. The User is solely responsible for messages that they actually send.

2.8 The AI-supported data processing pursuant to Section 2.7 may be carried out in an automated manner; however, it does not involve decisions based solely on automated processing that produce legal effects concerning the User or similarly significantly affect them within the meaning of Art. 22 GDPR. The processing of personal data in connection with the AI agent (in particular conversation suggestions and matching optimization) is based on the performance of the contract pursuant to Art. 6(1)(b) GDPR, as these features are an essential component of the services provided through the App. Other AI-supported data processing (e.g., technical image processing, moderation) is based on the legitimate interest of the Provider pursuant to Art. 6(1)(f) GDPR. Further information on data processing can be found in the Privacy Policy.

§ 3 Free Use with Optional Premium Features

3.1 Downloading and installing the App on a mobile device and creating a user profile are free of charge. Use of the App is subject to acceptance of these Terms of Use and the Provider’s Privacy Policy. The use of the App in its basic scope of features is also free of charge.

3.2 In addition, optional premium features may be offered within the App for a separate fee. The use of these premium features is voluntary. The prices for paid premium features are clearly displayed to the User in the App before purchase. The applicable prices are communicated to the User before completion of the paid transaction and include the applicable statutory value-added tax.

3.3 By making a purchase, the User confirms that they have read and accepted the prices and conditions. Payment processing is handled through the respective app stores (Google Play Store, Apple App Store). Cancellation of subscriptions is possible in accordance with the conditions displayed in the App and in the respective app store.

§ 4 Right of Withdrawal

4.1 Consumers have a statutory right of withdrawal for distance contracts pursuant to Sections 312g, 355 et seq. of the German Civil Code (BGB). The withdrawal period is fourteen (14) days from the date of the conclusion of the contract.

4.2 The processing of in-app purchases and subscriptions is handled through the platform of the respective app store operator (Apple App Store or Google Play Store). The withdrawal and refund policies of the respective app store operator take precedence. The User may exercise the right of withdrawal directly through the respective app store.

4.3 Early loss of the right of withdrawal for digital content: Insofar as the Provider supplies digital content that is not delivered on a tangible medium, the User expressly consents to the Provider commencing performance of the contract before the expiry of the withdrawal period. The User acknowledges that they lose their right of withdrawal upon commencement of performance of the contract pursuant to Section 356(5) BGB. This express consent and acknowledgment are obtained separately during the respective purchase process.

4.4 The right of withdrawal is exercised through the respective app store operator. For Apple, the withdrawal can be declared via the “Report a Problem” feature (reportaproblem.apple.com); for Google, via the refund feature in the Google Play Store. Alternatively, the User may also declare the withdrawal by email to support@vibest.co.

§ 5 Usage Rights

5.1 The User is granted a simple, non-exclusive, non-transferable, and non-sublicensable right to use the App in accordance with these Terms of Use on a compatible mobile device for private purposes. This usage right is granted for an unlimited period and may be revoked by the User at any time by declaration in text form (e.g., by email to support@vibest.co). The Provider is entitled to revoke the usage right at any time for good cause or in the event of a breach of these Terms of Use.

5.2 Any further use, in particular the reproduction, distribution, making publicly available, modification, or provision of the App or individual components thereof to third parties, is not permitted unless expressly permitted by law or previously approved in writing by the Provider.

5.3 By uploading content, the User grants the Provider a simple, non-exclusive, non-transferable, worldwide usage right for the duration of publication to the content provided by the User in their profile, in the App, or via the Provider’s website (e.g., texts, images). This usage right expires upon the complete deletion of the respective profile by the User, unless mandatory statutory retention obligations prevent immediate deletion.

5.4 The usage right pursuant to Section 5.3 includes, in particular, the right to use the content for display within the App and on the Provider’s website. In addition, the Provider is entitled to use the content for self-promotion purposes (e.g., in the form of screenshots, previews, or anonymized representations) on third-party platforms such as social media, in newsletters, or in advertising materials. By agreeing to these Terms and uploading content, the User consents to this promotional use. The User may revoke this consent at any time with effect for the future by notifying the Provider by email at support@vibest.co. In the event of revocation, the Provider will remove the relevant content from future promotional activities within a reasonable period; materials already published may remain in place until the end of their regular term.

5.5 The User agrees that the Provider, its affiliated companies, and external partners may display advertising within the services. Such advertising may be displayed in various formats and on different platforms within the services.

5.6 The Provider is entitled to technically process, shorten, or adapt the content posted by the User so that it can be displayed on mobile devices, in software applications, or on digital platforms, without materially altering the meaning or character of the content.

5.7 Users do not grant each other any usage rights to the content they make available within the App, including, in particular, images, texts, or other information. The Provider merely provides the platform and assumes no responsibility for any legal relationships or agreements between users regarding the use of such content.

5.8 By submitting suggestions, feedback, or comments regarding the services, the User agrees that the Provider may use this feedback free of charge for the further development and improvement of the services. To the extent necessary, the User grants the Provider a simple, unrestricted usage right in terms of time and territory.

§ 6 Conditions of Use

6.1 Each User may only create one profile in the App. User accounts are non-transferable and may only be used by the respective account holder.

6.2 Users undertake to provide their personal data in the profile truthfully and accurately. The User is responsible for keeping the provided data up to date at all times and for updating it without undue delay should any changes occur.

6.3 The User is obliged to take all necessary precautions to prevent unauthorized access by third parties to their profile and the App. Should a third party have gained unauthorized access to the App, or should the User have reasonable grounds to suspect that unauthorized third parties have gained access, the User is obliged to inform the Provider immediately. Furthermore, the User must take all measures necessary to prevent further unauthorized access and, if applicable, change their password.

6.4 The User undertakes to comply with all applicable legal provisions and the rights of third parties when publishing information, images, and other content via the App or the website. In particular, no copyrights, trademark rights, personality rights, or other proprietary rights of third parties may be infringed by the publication.

6.5 The User warrants that they hold all necessary rights for the publication and use of the content posted.

6.6 The User undertakes not to use the services in any manner that damages the operation of the services or restricts or prevents proper use by other members.

6.7 The protection of users’ personal data is important to the Provider. The collection, processing, and use of data is carried out in accordance with the Provider’s Privacy Policy.

§ 7 Prohibited Conduct; Suspension; Exclusion; Indemnification

7.1 The User undertakes to refrain from the following conduct:

• a) Publishing or transmitting content in profiles, descriptions, or in communication with other users – in particular within chat functions – that violates applicable law. This includes, in particular, content that glorifies violence, is harmful to minors, is racist, discriminatory, pornographic, or sexually offensive within the meaning of the German Youth Protection Act (Jugendschutzgesetz).
• b) Harassing, bullying, stalking, intimidating, attacking, insulting, or defaming other persons, or causing them physical or psychological harm.
• c) Using the services in connection with fraudulent activities, such as operating pyramid schemes or comparable illegal practices.
• d) Uploading, distributing, or otherwise endangering viruses, trojans, or other malicious software, or in any way compromising the security and integrity of the services or the data of third parties.
• e) Using the services for harmful, illegal, or fraudulent purposes. This includes, among other things, the use of virtual items or currencies for the purpose of money laundering or carrying out other financial crimes.
• f) Referencing external offerings or services in profiles or in communication with other users that are in direct or indirect competition with the Provider’s platform. This applies in particular to the dissemination of links, names, brands, or other references to competing dating platforms, event portals, or comparable offerings.

7.2 If a User violates any of the provisions set forth in Section 7.1, the Provider reserves the right to remove the relevant content without prior notice. Furthermore, the Provider is entitled to temporarily or permanently suspend the User’s access to the App and their profile, insofar as this is necessary to prevent the violation.

7.3 If a User intentionally and/or repeatedly violates any of the foregoing provisions, the Provider is entitled to permanently exclude the User from using the App and to permanently block access.

7.4 Should the Provider be held liable by third parties due to a culpable legal violation by the User – in particular through unlawful profile content or statements in chat functions – the User shall indemnify the Provider against all justified third-party claims, insofar as the User is responsible for the legal violation. The User shall reimburse the Provider for the reasonable costs of the necessary legal defense, including statutory attorney’s fees and court costs. The User shall support the Provider in defending against such claims to the best of their ability. The indemnification obligation does not apply insofar as the User is not responsible for the legal violation.

§ 8 Termination

8.1 The right to use the App is granted for an indefinite period. Both parties are entitled to terminate the usage relationship at any time without stating reasons.

8.2 The administration of usage and the processing of paid services are handled through the respective app store operator (e.g., Google Play Store or Apple App Store). The User can view the agreed usage period there and terminate the contract at any time in accordance with the conditions of the respective app store operator.

8.3 If the Provider terminates the usage relationship without good cause, any paid features or subscriptions that have already been paid for shall remain usable until the end of the respective term. In the event of termination for good cause pursuant to Section 8.4, there is no entitlement to continued use or refund, unless otherwise mandatorily prescribed by law.

8.4 The right to termination without notice for good cause remains unaffected.

8.5 Upon termination of the usage relationship, the User is obliged to immediately cease using the App and to delete all copies of the software from their devices, unless other contractual arrangements exist. The User must ensure that no unauthorized use or distribution of the App occurs after termination of the contract.

8.6 Upon deletion of the user profile by the User or by the Provider in the course of the termination of the usage relationship, all personal data of the User will be deleted, unless statutory retention obligations prevent immediate deletion. Further details on data processing and deletion can be found in the Provider’s Privacy Policy.

§ 9 Liability

9.1 The Provider’s liability to the User for all contractual, quasi-contractual, and statutory claims – including tort claims – for damages and reimbursement of expenses is governed solely by the following provisions.

9.2 The Provider is liable without limitation:

• in cases of intent or gross negligence,
• for injury to life, body, or health,
• in cases where an express guarantee has been assumed,
• for claims under the German Product Liability Act (Produkthaftungsgesetz), and
• in all other cases of mandatory statutory liability.

9.3 In cases of slightly negligent breach of material contractual obligations (cardinal obligations), the Provider’s liability is limited to the foreseeable damage typical for the type of contract. Material contractual obligations are those whose fulfillment is a prerequisite for the proper performance of the contract and on whose compliance the User may regularly rely.

9.4 Any further liability of the Provider – regardless of the legal basis – is excluded. This applies in particular to damages arising from the User’s reliance on the completeness or accuracy of the information available within the platform, unless one of the conditions set forth in Section 9.2 is met.

9.5 The foregoing liability provisions apply accordingly in favor of the Provider’s legal representatives, employees, and vicarious agents.

§ 10 Applicable Law

10.1 The law of the Federal Republic of Germany shall apply to all contractual and non-contractual legal relationships between the Provider and the User, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

10.2 This choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the User has their habitual residence is not withdrawn (Art. 6(2) Rome I Regulation).

10.3 The foregoing choice of law further does not apply with respect to the statutory right of withdrawal for consumers who, at the time of conclusion of the contract, do not belong to a Member State of the European Union and whose sole domicile and habitual residence at the time of conclusion of the contract are outside the European Union.

§ 11 Alternative Dispute Resolution

11.1 The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Amendment of Terms

12.1 The Provider reserves the right to amend or supplement these Terms at any time with effect for the future, provided this is necessary for objective reasons (e.g., changes in legislation, further development of the App, new features, or security requirements) and the User is not unreasonably disadvantaged thereby.

12.2 The User will be informed of material changes to the Terms in a timely manner, but at least four (4) weeks before the planned effective date, in text form (e.g., by email or in-app notification). If the User does not object to the amended Terms within four (4) weeks of receipt of the notice of amendment, the amended Terms shall be deemed accepted by the User. The notice of amendment will expressly inform the User of their right to object and the significance of the objection period.

12.3 In the event of an objection by the User to the amended Terms, the Provider is entitled to terminate the usage relationship as of the effective date of the amended Terms.

§ 13 Severability Clause

Should any provision of these Terms be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provision.